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Customer Service

Shipping

All products are made to order and will take 7-10 business days to ship. We use UPS ground and USPS services. In the event of a delay, we will notify you by email.

 

Packaging

We ship using materials which are recycled, recyclable or reusable. Any boxes we use to ship your purchase, we urge you to reuse.

 

Returns

If you would like to return an item please contact us by email contact@robbieadrian.com. Please let us know your order number and the reason for the return. Please note that items shipped back to us without a return authorization will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition within 30 days for refund. Shipping and gift wrap fees are non-refundable. Restocking fee (25% of order amount) will apply. 

Blankets with personalization cannot be returned. 

 

Washing Instructions

Because dry cleaning involves toxic chemicals and is not considered a healthy or earth-friendly method, we strongly encourage other cleaning practices. All Robbie Adrian blankets can be machine washed on gentle cycle, using warm or preferably cold water. Feel free to damp dry your blanket in the dryer on a delicate setting with low or preferably no heat. For best wear, we recommend not using hot water or high heat. It is best to remove your blanket promptly while still slightly damp, gently shake, reshape and dry flat. Because our blankets are made with natural fabrics that are not treated with sizing or other finishing materials, they may appear even more “loved” with each washing. Press, if necessary, on medium-high heat. Another alternative is the use of a “wet” or a CO2 cleaning service. These are safer cleaning methods. For a list of these cleaning services go to: www.epa.gov/dfe/pubs/garment/gcrg/cleanguide.pdf